Privacy policy

Effective Date: 1st October 2025

Clique Events (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

 

1. What Information We Collect

We may collect personal information directly from you when you:

  • Make an enquiry, booking, or purchase with us

  • Communicate with our staff via phone, email, website, or social media

  • Visit our website or subscribe to our mailing list

The types of personal information we collect may include:

  • Name, company, job title, and contact details (email, phone, address)

  • Event details (dates, venue, size, requirements)

  • Payment and billing information

  • Feedback, testimonials, or communications with our team

We may also collect limited technical data when you interact with our website (e.g., IP address, browser type, site usage) to help improve user experience.

 

 

2. How We Use Your Information

We use personal information to:

  • Provide our event hire services, including booking, delivery, and support

  • Respond to enquiries and provide quotes

  • Process payments and manage accounts

  • Communicate updates, offers, or newsletters (where you have consented)

  • Improve our products, services, and customer experience

  • Meet legal, safety, and insurance obligations

 

 

3. Disclosure of Information

We may share your personal information with:

  • Service providers and contractors assisting us with logistics, transport, IT, or payment processing

  • Venues and event partners, where necessary to deliver services

  • Legal, regulatory, or insurance bodies, where required by law

We will never sell or rent your personal information to third parties.

 

 

4. Data Storage & Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage systems, restricted access, and staff training.

While we use best-practice measures, no system is completely secure. By providing your information, you acknowledge and accept this risk.

 

 

5. Overseas Disclosure

In most cases, your information is stored in Australia. If overseas disclosure is necessary (e.g., cloud hosting providers), we will ensure reasonable steps are taken so that recipients comply with Australian privacy standards.

 

 

6. Access & Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. Requests can be made via the contact details below.

 

 

7. Marketing Communications

We may use your information to send marketing emails, event updates, or promotional offers. You may opt-out at any time by clicking “unsubscribe” or contacting us directly.

 

 

8. Cookies & Website Tracking

Our website may use cookies and analytics tools to enhance your browsing experience. Cookies do not identify you personally but help us understand usage patterns. You can adjust browser settings to block cookies if you prefer.

 

 

9. Complaints

If you believe we have breached the Australian Privacy Principles, you can contact us using the details below. We will respond within a reasonable timeframe. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

 

10. Contact Us

For questions, access requests, or complaints about privacy, please contact us at:

Clique Events
 Email: hello@cliqueevents.com.au
 Phone: 0421 020 887

Address: 101 Newell St Bungalow QLD 4870