Refund policy

Payment Terms

1. Booking Confirmation

  • A booking is confirmed once:

    • A signed Proposal (or written acceptance) is received; and

    • A non-refundable deposit of 30% of total hire charges is paid.

  • Until confirmed, all items remain available for hire.

 

 

2. Balance Payment

  • The remaining 70% balance is due 30 days prior to the event.

  • For bookings made within 30 days of the event, 100% of hire charges are payable at the time of booking.

 

 

3. Cancellation Fees

While only two staged payments are required, cancellations are charged based on timing:

  • More than 90 days prior to event: Deposit retained (30%).

  • 61–90 days prior: 40% of total hire charges payable.

  • 31–60 days prior: 60% of total hire charges payable.

  • 11–30 days prior: 80% of total hire charges payable.

  • 10 days or less prior: 100% of total hire charges payable.

 

 

4. Other Payment Terms

  • All invoices are in AUD and must be paid in full without deduction.

  • Overdue invoices may incur interest (1.2% per month, calculated daily) and recovery costs.

  • Custom orders, cross-hire items, or special sourcing may require full upfront payment and are non-refundable once confirmed.

 

 

5. Consumer Rights

Nothing in these Terms limits your rights under the Australian Consumer Law (ACL). If goods or services are not supplied as agreed, you may be entitled to a remedy (repair, replacement, re-supply, or refund).


Cancellation Schedule

At Clique Events, we understand that plans can change. To provide fairness to both parties, the following cancellation fees apply. These fees reflect the real costs we incur in preparing for your event (labour, stock allocation, administration, transport scheduling, and opportunity cost of bookings).

 

1. Standard Cancellation Fees

  • More than 90 days prior to event: Deposit retained (or 30% of total hire charges, whichever is greater).

  • 61–90 days prior to event: 50% of total hire charges payable.

  • 31–60 days prior to event: 70% of total hire charges payable.

  • 11–30 days prior to event: 90% of total hire charges payable.

  • 10 days or less prior to event: 100% of total hire charges payable.

Note: Where specific items have been custom-made, cross-hired, or specially purchased for your event, these costs are non-refundable once confirmed.

 

2. Force Majeure & Government Restrictions

  • If your event is cancelled due to government-mandated restrictions (e.g. COVID-19, natural disaster orders), cancellation fees may be reduced to cover only our genuine costs incurred up to that point.

  • We will work with you in good faith to reschedule wherever possible, applying payments already made to a future booking.

 

 

3. Cooling-Off & Consumer Guarantees

  • These cancellation terms do not override your rights under the Australian Consumer Law (ACL).

  • You are entitled to a full refund if:

    • We fail to deliver the agreed services,

    • Goods supplied are not fit for purpose, or

    • We breach consumer guarantees under the AC

 

 

4. Refund Process

  • Refunds (if applicable) will be processed within 14 business days of cancellation confirmation.

  • All refunds are made by the same method as the original payment, unless otherwise agreed in writing.